Terms & Conditions

TERMS AND CONDITIONS OF BUSINESS

1. This website is operated by Headscarves By Ciara. Terms such as "we", "us" and "our" refer to Headscarves By Ciara where they are used in these terms and conditions.

2. By purchasing something from our ecommerce store, you agree to be bound by the terms and conditions contained in this document.

3. Incorporated into these terms are also the terms and conditions as laid out in our privacy policy and refund policy.

ONLINE SHOPPING

4. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.

5. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ slightly and so we cannot guarantee the images are an accurate representation of goods that you are purchasing.

6. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:

i) The item you have ordered is out of stock

ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent

iii) There has been a pricing or product description error

iv) There is a system or procurement failure

v) You have failed our customer validation checks

7. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.

8. Your order will only be accepted by us once your goods have been dispatched.

DELIVERY

9. On completing your purchase you will be presented with one or more options for delivery. Please allow up to ten days for your item to reach you. This is usually much sooner. When choosing next day delivery option please ensure that your item is not exempt from this service (all hair products are exempt) otherwise your item will be sent using the next day delivery service via Royal Mail when it is ready to be shipped. Your item will then arrive the following day before 1pm.

ORDER CANCELLATION

11. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.

12. Where items have not been dispatched prior to a cancellation request our refund policy will apply.

13. Where you have ordered a personalised item (such as bespoke headwear or vouchers you may not be able to cancel for a full refund.